In this brief episode, we are sad to say that those Association officers from whom we expect professionalism, courtesy and support for the chapters seem to be lacking these qualities–and sometimes even give the appearance of rudeness and arrogance.
It seems to boil down to the single issue of money — in particular, the rebates that have been delivered to the chapters from the National Association office.
The details of the arguments of the money is not of concern here, but rather that of providing value of an organization to its constituents.
If the Association were a private sector business in Corporate America, then the chapters would be the customers and the National Headquarters would be the firm providing value to the customers in terms of services offered.
And if we continue this thought, when economic hardships befall the firm, then one of the first reactions of that entity is the lay off some of the hired help that do not provide value. This strengthens the bottom line and allows the value to be delivered to the customers, so that the firm can sustain its viability.
What value is provided when a National officer treats its “customers” in the way that this National officer did? In Corporate America, this behavior would not be tolerated, and the individual with such behavior would have been removed–with the side benefit of saving the firm the cost of having hired help.
If we go to the natural conclusion using this analogy, why not lay off this hired help that costs the Association $50,000 per year? The negative value delivered by such behavior would be eliminated and the rest of the firm can then continue to add value by treating the chapters (i.e., its “customers”) in a professional and courteous manner.
For the reasons of such behavior, we have decided to remove the content in our previous episode number 7 of this podcast series. An interview with this individual who espouses the qualities and behavior which he himself contradicted in his treatment of a chapter and its officers would be a misstatement of the content once published.
As paratroopers who were under discipline and giving service, we always respected both our officers and non-coms–and we expected military respect, military courtesy and professionalism from them, as well.
When we experience this behavior violated by a National Officer, then it seems that the “we vs. them” discussion propagated by the National Officers has reached a point where their conduct and points of view need to change.
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